ANSWERS WITHOUT THE SALES SPIN
Frequently asked questions.
Clear answers about local operation, payments, backups, legal boundaries, and availability.
What exactly is ClozBox?
ClozBox is a dedicated appliance and local dealership operating system for independent auto dealers. It combines daily dealership workflows while keeping operational data on encrypted storage at the dealership.
Does ClozBox require the internet?
Normal dealership operations are designed to run locally without a required internet connection. The separate sales website, online ordering, shipping communication, and optional support communication do require internet access.
Is ClozBox a cloud DMS?
No. ClozBox is intentionally appliance-based and local-first. The dealership application does not depend on a cloud database or cloud authentication for normal operations.
Can ClozBox process credit cards?
ClozBox can record an externally processed card payment in dealership records, but it is not itself a card processor. Online storefront purchases use a separate payment provider when enabled.
Does ClozBox connect to lenders or credit bureaus?
No. ClozBox records outside-financing details a dealer enters, but it does not submit applications to lenders or pull credit reports.
Does it decode VINs without the internet?
Yes. VIN decoding uses a separately installed local vPIC dataset. Failed or incomplete decodes can be manually reviewed and verified.
Does ClozBox include legal forms?
ClozBox supports dealer-approved PDF forms and may support published model-form packages, but dealers remain responsible for selecting and obtaining counsel approval for forms required in their jurisdiction.
Is ClozBox legally compliant in my state?
ClozBox does not provide legal advice or state-specific certification. Dealers remain responsible for taxes, fees, forms, disclosures, credit rules, and business practices with qualified counsel.
Can several employees use it?
Yes. ClozBox supports individual staff accounts and role-based access for owners, managers, salespeople, finance, title/DMV, collections, and accounting staff. Simultaneous-user limits depend on validated hardware specifications.
How are backups handled?
The appliance supports rotating local backups and verified encrypted external backups to approved USB storage. The dealership controls the passphrase and maintains off-device copies.
Can ClozBox access our data remotely?
The standard appliance is designed without remote cloud access to dealership operational data. Any separately authorized service process must be documented and dealer-controlled.
What happens if the appliance is damaged?
Hardware warranty, repair or replacement, and encrypted-backup restoration follow the currently approved commercial policy. ClozBox cannot promise recovery without a valid backup. Start a suspected defect or shipping-damage claim through the RMA request workflow.
Is there a monthly fee?
The appliance runs locally without a required cloud-software subscription. Optional support, update fulfillment, extended coverage, or service plans may renew separately.
Can I finance a ClozBox?
Financing and lease-to-own are disabled until an approved program, complete disclosures, provider workflow, and eligible release state are configured.
Can I try ClozBox before purchasing?
Yes. Use the recorded walkthrough, request a callback, or wait for the read-only interactive demo. Demo content uses fictional data and never connects to a real dealership appliance.
Can I purchase for multiple dealerships?
Yes. Dealer groups can request multi-location configuration and volume pricing.
Do you offer wholesale or reseller pricing?
Yes, subject to business verification, minimum quantities, territory, and approval.