Question 1

What exactly is ClozBox?

Accepted Answer

ClozBox is a dedicated appliance and local dealership operating system for independent auto dealers. It combines daily dealership workflows while keeping operational data on encrypted storage at the dealership.

Question 2

Does ClozBox require the internet?

Accepted Answer

Normal dealership operations are designed to run locally without a required internet connection. The separate sales website, online ordering, shipping communication, and optional support communication do require internet access.

Question 3

Is ClozBox a cloud DMS?

Accepted Answer

No. ClozBox is intentionally appliance-based and local-first. The dealership application does not depend on a cloud database or cloud authentication for normal operations.

Question 4

Can ClozBox process credit cards?

Accepted Answer

ClozBox can record an externally processed card payment in dealership records, but it is not itself a card processor. Online storefront purchases use a separate payment provider when enabled.

Question 5

Does ClozBox connect to lenders or credit bureaus?

Accepted Answer

No. ClozBox records outside-financing details a dealer enters, but it does not submit applications to lenders or pull credit reports.

Question 6

Does it decode VINs without the internet?

Accepted Answer

Yes. VIN decoding uses a separately installed local vPIC dataset. Failed or incomplete decodes can be manually reviewed and verified.

Question 7

Does ClozBox include legal forms?

Accepted Answer

ClozBox supports dealer-approved PDF forms and may support published model-form packages, but dealers remain responsible for selecting and obtaining counsel approval for forms required in their jurisdiction.

Question 8

Is ClozBox legally compliant in my state?

Accepted Answer

ClozBox does not provide legal advice or state-specific certification. Dealers remain responsible for taxes, fees, forms, disclosures, credit rules, and business practices with qualified counsel.

Question 9

Can several employees use it?

Accepted Answer

Yes. ClozBox supports individual staff accounts and role-based access for owners, managers, salespeople, finance, title/DMV, collections, and accounting staff. Simultaneous-user limits depend on validated hardware specifications.

Question 10

How are backups handled?

Accepted Answer

The appliance supports rotating local backups and verified encrypted external backups to approved USB storage. The dealership controls the passphrase and maintains off-device copies.

Question 11

Can ClozBox access our data remotely?

Accepted Answer

The standard appliance is designed without remote cloud access to dealership operational data. Any separately authorized service process must be documented and dealer-controlled.

Question 12

What happens if the appliance is damaged?

Accepted Answer

Hardware warranty, repair or replacement, and encrypted-backup restoration follow the currently approved commercial policy. ClozBox cannot promise recovery without a valid backup. Start a suspected defect or shipping-damage claim through the RMA request workflow.

Question 13

Is there a monthly fee?

Accepted Answer

The appliance runs locally without a required cloud-software subscription. Optional support, update fulfillment, extended coverage, or service plans may renew separately.

Question 14

Can I finance a ClozBox?

Accepted Answer

Financing and lease-to-own are disabled until an approved program, complete disclosures, provider workflow, and eligible release state are configured.

Question 15

Can I try ClozBox before purchasing?

Accepted Answer

Yes. Use the recorded walkthrough, request a callback, or wait for the read-only interactive demo. Demo content uses fictional data and never connects to a real dealership appliance.

Question 16

Can I purchase for multiple dealerships?

Accepted Answer

Yes. Dealer groups can request multi-location configuration and volume pricing.

Question 17

Do you offer wholesale or reseller pricing?

Accepted Answer

Yes, subject to business verification, minimum quantities, territory, and approval.

Frequently asked questions.

Frequently asked questions.